Terms & conditions

  • On the day of arrival you are expected from 4 p.m. until 7 p.m. Check-out on the day of departure is before 10 a.m.

  • If the apartment is available, you will receive a confirmation by e-mail which is also a payment invoice.

  • All data included in the relevant reservation form part of the agreement.

  • 30% of the total invoice must be paid within 14 days after the reservation. After we have received the deposit, the reservation is final. This will be confirmed in writing. The remainder must be paid no later than 2 weeks prior to arrival. If a reservation is made within 2 weeks of arrival, the total amount must be paid at once.

  • In the event of late payment, Vista sull 'oliveto will notify you in writing, offering you the option to pay the outstanding amount within 5 working days. If payment is still not made, the reservation will be canceled by us and there will be no refund of the deposit made. These are considered as cancellation costs.

  • A reservation can be made directly (in writing, verbally / by telephone or by internet) with Vista sull 'oliveto or through a travel organization. Bookings made both orally and in writing are binding. The person who makes the reservation for himself or another person is jointly and severally liable for all obligations arising from the agreement. The (other) traveler (s) is (are) liable for his (their) part.

  • If, due to circumstances, you have to cancel the booking, you must notify us in writing (by e-mail). We will confirm this cancellation to you by e-mail.

  • By payment or payment of the payment invoice, the traveler accepts these general conditions for himself, his traveling companions and / or pets.

  • The total invoice does not include cancellation and travel insurance. We advise you to close this separately.

  • If the traveler cancels the trip after a deposit or final payment, Vista sull'oliveto will not refund you.

  • The name on a reservation made can be changed at any time if the apartment, period of stay and number of people remain the same. This must be communicated to Vista sull 'oliveto in writing. A name change is free of charge.

  • If due to circumstances Vista sull 'oliveto is forced to cancel the booked trip, Vista sull' oliveto will immediately inform the traveler and, if possible, offer an alternative. If the traveler is unable to offer an alternative or the alternative is not accepted, Vista sull 'oliveto will immediately refund the entire amount paid by the traveler. Outside of what has already been paid to Vista sull' oliveto, the traveler can not claim reimbursement of other costs or damage.

  • Meals, refreshments and other costs due must be paid in cash before departure.

  • The apartment description states the maximum number of people per apartment, which may not be exceeded under any circumstances. When exceeded Vista sull'oliveto is entitled to refuse access to the apartment without claiming a refund of the travel sum.

  • Errors and mistakes in an agreement do not bind Vista sull'oliveto.

  • Vista sull'oliveto cannot accept any liability for loss or theft, damage or injury, of whatever nature, caused to the traveler, his traveling companions and / or pets or caused by other travelers.

  • Vista sull 'oliveto is not liable for damage caused as a result of natural disasters, natural disasters, attacks, strikes, violence or accidents.

  • Use of the facilities in the buildings and grounds of Vista sull'oliveto is at the risk of the traveler and his / her traveling companions.

  • The traveler is responsible for the proper treatment of the accommodation and interior and is liable for any damage caused by the traveler, fellow travelers or pets during his / her stay. Traveler will fully compensate damage.

  • The traveler is obliged to leave the accommodation in good condition.

  • Smoking is not permitted in the apartments and public areas.

  • Pets are allowed on request.

  • If there are complaints, we would appreciate it if they were reported to us immediately, so that we can resolve the complaint in all reasonableness and fairness.